Refund Policy – Bismin

Effective Date: 20 January 2026

This Refund Policy explains when and how refunds are given on Bismin. By using Bismin, you agree to this policy.

1. When You Can Get a Refund

You may get a refund if:

You receive the wrong item.

Items are missing from your order.

Items are damaged, spoiled, or not usable.

Your order is canceled by the seller or Bismin.

Your order is not delivered.

2. When You Cannot Get a Refund

Refunds are not given if:

You change your mind after the order is prepared or dispatched.

You gave a wrong address or phone number.

You were not available at delivery time.

The issue is reported too late.

3. How to Ask for a Refund

Open the Bismin app.

Go to “Orders” and select the problem order.

Choose “Help” or “Support.”

Explain the issue clearly and upload photos if needed.

4. Time Limit to Report

You must report the issue within the time shown in the app (usually within a few hours after delivery). Late requests may not be accepted.

5. Refund Method

Approved refunds go back to the original payment method.

Cash-on-delivery refunds may be given as wallet credit or bank transfer.

6. Refund Time

Online payment refunds usually take 5 to 10 working days, depending on your bank or payment provider.

7. Partial Refund

If only some items are wrong or missing, you may get a partial refund for those items only.

8. Final Decision

Bismin and the seller will review your request.

The final decision will be based on facts, proof, and seller policy.

9. Contact

Fo

r help, use the support section in the Bismin app.